What is the typical processing time?
Please refer to the top banner on our website for up-to-date processing times. Alternatively, we post daily updates on our Instagram page.
Please note - processing times for launches, special events & holidays will vary significantly. Again, please refer to our Instagram page for more details. Feel free to contact us via email if you cannot access this.
How long does shipping take?
Shipping time will depend on which delivery method you choose at checkout.
We use Royal Mail to dispatch our packages.
United Kingdom:
Tracked 48hr: 2 working days.
Tracked 24hr: 1 working day.
International: (USA, Canada & Australia)
International Tracked: 5-7 working days.
We are not responsible for any delays to your package delivery once we handed your item over to Royal Mail. We cannot control their internal delays.
How much does U.K shipping cost?
Tracked 48hr: £2.99
Tracked 24hr: £3.99
Do you ship internationally?
We ship to USA, Canada and Australia.
How much does international shipping cost?
International shipping ranges between £13.80 - £16.50 (weight depending).
These are currently the most affordable AND reliable services we can find.
How long does international shipping take?
Royal Mail state their international shipping takes 5-7 working days.
Our international customers, on average, receive their packages around the 7 day mark.
We are not responsible for any delays to your package delivery once we handed your item over to Royal Mail. We cannot control their internal delays.
Do you accept returns?
If you would like to return an item, please contact us within 14-days of your purchase. To arrange a return, please email us directly at thekatiecloud@gmail.com.
Please note: returns are at the expense of the customer. Returns are not free.
You will receive a full refund on return of your item in original condition. This is at our discretion. The final decision lies with us.
What do I do if my order arrives damaged?
If your item arrives with you damaged, please contact us within 24hrs of receipt of delivery.
You can email us about damaged items at thekatiecloud@gmail.com. So we can help you with your inquiry quicker, please send relevant pictures with your email.
What do I do if my order is delayed?
Please allow 14 working days for your item to arrive before contacting us about delayed deliveries. We cannot help you before those 14 working days have passed.
If your item hasn't arrived after 14 working days - we are more than happy to assist you with this immediately. You can contact us at thekatiecloud@gmail.com.
If you have any additional questions, please do not hesitate to contact us at thekatiecloud@gmail.com.
