Returns / Cancellations

Returns

We have a 30-day unwanted packages return policy, which means you have 30 days after receiving your package to request a return. Due to hygiene practices, we cannot accept opened packages. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging, completely unopened and sealed. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thekatiecloud@gmail.com. If your return is accepted, we will give you instructions on how and where to send your package. Return postage is at expense of the buyer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thekatiecloud@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items
Certain types of items cannot be returned, such as personalised products.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.